Refund policy

Last updated: October 21, 2026

This covers what you can and can't get refunded when you pay MoodyPC ("we") for repairs or a protection plan. If anything here is unclear, ask before you pay. We'd rather explain it at the counter than argue about it later.

Protection plans

Monthly plans can be cancelled anytime: you keep coverage through the month you've paid for, and it doesn't renew after that. Payments already made aren't refunded, and annual plans aren't refundable.

To cancel a monthly plan, call us at (817) 268-0257 or email cs@moodypc.com before your next billing date.

The one-time $25 setup fee covers the initial security licensing and isn't refundable.

If a computer needs repair work before a plan can start, that work is quoted and billed as a separate job, the same as any other repair. A plan covers what goes wrong after it starts.

We look at what you have before you sign up, free. If a plan isn't worth it for your situation, we'll tell you. See the plan details for exactly what each plan covers.

Repairs

You get a quote before any work starts, and we don't start until you approve it. If we find something new partway through, we stop and check with you before doing more.

Our labor is guaranteed for 30 days. If the same problem comes back within 30 days of a repair, bring it in and we'll fix it again at no labor charge.

Parts we buy and install carry the manufacturer's warranty. Parts you supply yourself aren't covered by our guarantee.

Diagnosis

Diagnosis is free on most jobs. Machines with liquid cooling, servers, and machines with more than one main board need an advanced diagnostic, which is $40. We'll tell you before we start if that applies. We don't take in machine types we don't repair.

Taxes and card fees

All prices are plus sales tax, and a 2.5% fee on credit card payments (not debit). Taxes and card fees are refunded only along with the payment they were charged on.

Contact

129 W Pipeline Rd, Hurst, TX 76053 · (817) 268-0257 · cs@moodypc.com