Terms of service
Last updated: October 21, 2026
These terms apply when you use moodypc.com or get service from MoodyPC ("we"), 129 W Pipeline Rd, Hurst, TX 76053. If you sign a separate written agreement with us, that agreement controls where the two differ.
Quotes and approval
We diagnose the problem and give you a quote before any work starts. Diagnosis is free on most jobs. Machines with liquid cooling, servers, and machines with more than one main board need an advanced diagnostic, which is $40, and we'll tell you before we start. We don't take in machine types we don't repair.
Nothing gets repaired or charged until you approve the quote. If we find something new partway through, we stop and check with you before doing more.
Prices and payment
Prices on the website can change, and the quote you approve is what you pay. All prices are plus sales tax, and a 2.5% fee on credit card payments (not debit). Parts are quoted separately from labor.
Warranty
Our labor is guaranteed for 30 days. Parts we buy and install carry the manufacturer's warranty. Parts you supply yourself aren't covered. See the refund policy for details.
Your data
Repairs can put data at risk, especially on a failing drive. Please back up anything important before you bring a device in when you can, and tell us about anything you can't afford to lose. We only open your files when the job needs it, like recovering or transferring them.
Remote support
Remote sessions use Splashtop SOS. A session only starts when you run it and read us the code, and it ends when you close it.
Protection plans
Plans cover the services listed on the plans page for the computers on the plan. Monthly plans can be cancelled anytime: you keep coverage through the month you've paid for, and it doesn't renew after that. Payments already made aren't refunded, and annual plans aren't refundable. Repair work a computer needs before a plan can start is billed as a separate job. See the refund policy.
Picking up your device
We'll contact you when your device is ready or if we can't repair it. Please pick it up promptly. Devices left with us for a long time after we've contacted you may be handled as Texas law allows for unclaimed property.
Limits on our responsibility
We do careful work, but no repair or security product can promise a computer will never fail or never be infected. To the extent Texas law allows, our responsibility for any job is limited to redoing the work or refunding what you paid for it, and we aren't responsible for lost data, lost business, or other indirect losses. Nothing here limits rights you have under the Texas Deceptive Trade Practices Act or other laws that can't be waived.
The website
We try to keep the website accurate, but it's general information, not a quote. Brand names and logos shown on the site belong to their owners. Please don't copy the site's content or design for your own use.
Texas law
These terms are governed by Texas law. Any dispute will be handled in the courts of Tarrant County, Texas, unless the law gives you the right to another venue.
Changes
We may update these terms. The date at the top shows the latest version. Work you've already approved stays under the terms in place when you approved it.
Contact
129 W Pipeline Rd, Hurst, TX 76053 · (817) 268-0257 · cs@moodypc.com